Terms and Conditions — DAIRA TOOLS

1. Who these terms apply to

These Terms and Conditions apply to this website and to every product and service provided by DAIRA TOOLS ("we", "us", "our"). By using this website or purchasing a product, you agree to them. If you do not agree, please do not use the website or buy our products.

2. What we sell

We sell digital products — mainly offline HTML applications, business management tools and other software files. Our products are delivered as digital files. We do not sell physical goods, and there is no shipping.

3. Product descriptions

We make a genuine effort to describe each product accurately, including its limitations. If a feature is still in development, marked as coming soon, or not included, we say so on the product page.

Product screenshots are of our own software only. Where we have not yet published screenshots, the product page says so rather than showing an illustration that could be mistaken for the real thing.

If you receive something that materially differs from its description, tell us — see section 8.

4. Prices and payment

Prices are confirmed with you on WhatsApp before any payment.
Where a page shows "price on request", the current price is given to you directly rather than displayed.
Payment methods are discussed and confirmed in that conversation.
We never ask for card numbers, PINs, one-time passwords or internet banking passwords. Anyone who does while claiming to be DAIRA TOOLS is not us.
Prices may change in future. A price you have already agreed and paid is not affected.

5. Delivery

Because our products are digital files, delivery happens when we send you the file or a download link, normally through WhatsApp. We aim to deliver promptly during normal working hours, and we will tell you if there will be a delay.

Once the file has been sent to you, the product is considered delivered.

6. Your licence to use the product

When you buy a product, you receive a personal licence to use it. Unless the product page states otherwise:

You may use the software for your own business or personal purposes, keep backups, and move it to another device you own.
You may not resell, sublicense, rent, share or redistribute the files.
You may not publish the files publicly, or upload them to file-sharing sites.
You may not remove ownership notices, or claim the software as your own work.
You may not reverse-engineer or modify the software for the purpose of reselling it.

If you need to use a product across several computers or with a team, ask us first and we will confirm what is allowed for that product.

7. Your responsibilities — especially backups

This section matters, so please read it carefully.

Our offline applications store your records on your own device, inside your own browser. We do not hold a copy and cannot access your data.

That means:

You are responsible for your data. Export backups regularly and keep copies somewhere safe.
We cannot recover data you have lost if no backup exists, because we never had access to it.
Clearing your browser's site data may erase records. Always make a backup first.
You are responsible for your own device security — screen locks, browser profiles, antivirus and physical access.
You are responsible for the accuracy of what you enter, including prices, stock, tax figures and financial records. Our tools help you organise information; they do not provide accounting, legal or tax advice.

8. Refunds

Our products are digital files that cannot be returned once delivered, so please ask all your questions before buying. We are happy to answer them in detail.

If a product is genuinely faulty — for example it does not open, or a feature described on its page is missing — message us and we will fix the problem or, where a fix is not possible, discuss an appropriate resolution with you.

We do not offer refunds simply because you no longer need the product, or because you expected a feature that was not described on its product page.

9. Support

Support is provided on WhatsApp at 0347 1430718. We help with setup questions and with problems in the software itself.

Support does not include:

general computer or Windows troubleshooting unrelated to our product;
recovering data you did not back up;
custom modifications, unless separately agreed;
training your staff, unless separately agreed.

We do not promise a fixed response time, but we do aim to answer messages within 24 hours.

10. Updates

We may release improvements to our products. Unless a product page states a specific update policy, updates are provided at our discretion. We do not guarantee that a future version will support every operating system or browser forever, and we will tell you if a significant change affects existing users.

11. Acceptable use

You agree not to use our products or website:

for anything unlawful, fraudulent or deceptive;
to store or process content you have no right to hold;
to attempt to disrupt, damage or gain unauthorised access to any system;
in a way that infringes the rights of another person.

12. Website availability

We try to keep this website available and accurate, but we do not guarantee uninterrupted access. The site may be unavailable during maintenance or because of problems at our hosting provider. Product information may change without notice.

13. Limitation of liability

To the extent permitted by law, DAIRA TOOLS is not liable for indirect or consequential losses arising from the use of our products or website — including lost profits, lost business, or loss of data where no backup was kept.

Our software is a record-keeping aid. You remain responsible for your own business decisions, tax filings and legal obligations. Nothing in these terms excludes liability that cannot lawfully be excluded.

14. Intellectual property

The DAIRA TOOLS name, logo, website content, design and software remain our property. Buying a product gives you a licence to use it (section 6), not ownership of the software or its branding.

15. Changes to these terms

We may update these terms as our products change. The version published on this page at the time of your purchase is the version that applies to that purchase.

16. Contact

Questions about these terms are welcome on WhatsApp 0347 1430718 or through our Facebook page.