Frequently asked questions

Our offline HTML applications are built to run on your own computer without an internet connection. You need the internet to receive the files and to contact us for support, but not to use the tool day to day.

In your own browser on your own device. DAIRA TOOLS does not hold a copy of your records, and we cannot read them.

That is good for privacy, but it means backups are your responsibility. Every tool that stores data includes an export option — use it regularly and keep the file somewhere safe, such as a separate folder or an external drive.

Our offline applications are designed for desktop and laptop browsers — Chrome, Edge and Firefox are the safest choices. A larger screen makes record-keeping far easier than a phone.

If a specific product has different requirements, they are listed in the "Product details" section of that product's page.

No. The current version is an offline application. It does not claim live courier tracking, courier API integration, Shopify integration or online payment processing.

You record courier information and COD payments yourself inside the app, so you can reconcile what you dispatched against what the courier actually paid you. If a connectivity feature is added in future, it will be stated clearly on the product page.

Ask us on WhatsApp about your specific situation before you buy, and we will tell you clearly what is allowed for that product. It is better to ask first than to be disappointed.

Because offline tools store data per device, using one tool on several computers means separate sets of records. If several people need to share the same data at the same time, an offline tool is not the right fit — tell us your situation and we will say so honestly.

Message us on WhatsApp at 0347 1430718 with the product name.

We confirm the current price, exactly what is included, and how you will receive the files. Nothing is paid before you understand what you are getting.

Because we prefer to state the correct price rather than an out-of-date one. When a price changes, we keep it off the page until it is confirmed, and give you the current figure directly on WhatsApp.

Our offline tools are sold as a one-time purchase wherever possible, so a quiet month does not cost you a monthly fee.

If any future product is subscription-based, its page will say so clearly before you buy anything.

Payment details are discussed on WhatsApp so we can confirm them with you directly. We never ask for card numbers, PINs, one-time passwords or banking passwords — if anyone does while claiming to be DAIRA TOOLS, stop and verify on our official Facebook page.

Because our products are digital files that cannot be returned once delivered, please ask all your questions first. Our Terms and Conditions explain the policy in full.

If something is genuinely broken or not as described, message us. We would rather fix a real problem than argue about it.

You do not install it in the usual sense. You save the file to a folder on your computer and open it in your browser — normally by double-clicking it.

Keep the file in a permanent folder rather than your Downloads folder, and keep a backup copy. Plain written instructions come with every product, and you can ask us if you get stuck.

Open the tool's backup or export option and save the file somewhere separate from your computer — a USB drive, an external disk or a cloud folder you trust.

• Take a backup before making big changes, such as importing a large CSV or clearing demo data.
• Take one regularly — weekly is sensible for a busy shop.
• Keep more than one copy. A single backup on the same laptop does not protect you if the laptop fails.

Usually not, because your records live on your own device and we never receive a copy — we genuinely cannot see your data.

What we can do is help you restore a backup file if you have one. This is exactly why we recommend taking regular backups. Also check whether you are using a different browser or a different computer than usual, since records are stored per browser.

Message the same WhatsApp number you used to buy: 0347 1430718.

Include the product name and what you were doing when the problem appeared. If you can, describe the steps that led to it — that is usually enough for us to help quickly.

Sometimes, yes. Send a short description of the problem on WhatsApp and we will tell you honestly whether a custom build makes sense, or whether an existing tool already covers it.

We would rather point you at a tool that already works than sell you something new that you do not need.

Yes. DAIRA TOOLS is a parent brand, not a single-product shop. We plan tools for productivity, personal organisation and finance alongside business management.

New products are announced on our Facebook page and appear on the products page as soon as they are ready.

Please do. Several of our ideas come from real requests. Message us with the problem you want solved — describe the task, not the software — and we will consider it.